Partial payment info was on display

Last week, an unlucky group of customers of the online casino site 32Red received a scare when they saw their account balances mysteriously fluctuate and someone else’s account info replace their own. The site has since said that it was not a hack or a full-fledged data breach, but rather was a technical problem on a server that has since been fixed.

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The issue manifested itself on the morning of February 18, when some customers saw the account name and last four digits and expiration dates of payment cards that were not their own. Some even saw complete usernames, real names, addresses, e-mail addresses, and phone numbers of another player.

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Balances looked like they were fluctuating for no reason

Of course, with the wrong account information came incorrect account balances, understandably freaking some people out.

One player told Verdict that his balance seemed to be half of what it was supposed to be when he was playing roulette. “I then noticed money being deducted at the start of the spin and at the end,” he said. “At first, I thought it was a glitch that might correct itself if I needed to top up.”

“Eventually I did need to top up as my credit was being drained super-fast. Upon trying to top my balance, my cards weren’t present but two others were. I then suspected being hacked and someone set up in my account to steal my money.”

He could actually see the account balance changing with no action of his own. 32Red did say it was aware of the problem when he contacted them and that they were investigating.

“The technical issue was caused by a fault in a server that handles session information,” 32Red parent company Kindred Group told Verdict.

Earlier this week, 32Red said that it took the site offline to fix the problem. Everything is now back up and running. The company said that nobody has been hurt financially and that no transactions were made on incorrect cards.

32Red has contacted the Gibraltar Regulatory Authority. It has also been contacting the affected customers this week. 118 players in all were subject to the temporary online gambling Twilight Zone.

Customers should keep an eye on things

Jake Moore, cybersecurity specialist at internet security firm ESET, told Verdict that even though this was a relatively minor hiccup, it could still cause major problems for customers.

“Malicious actors can do a lot of damage with even a fraction of data that is leaked – even the last few digits of a card number to other customers as it can easily make its way into the wrong hands,” he said.

Now, from everything 32Red has said, there is no reason to think any of the account information appeared anywhere besides the screens of the 118 affected customers, but there is always at least some non-zero chance that it did. Moore added that it doesn’t take much for criminals to do their thing and that the customers who experienced the glitch should “remain on high alert to fraud and should think twice before communicating with any email or phone call over the coming weeks.”

Planet 7 Casino welcomes you with a free $100 bonus!

Contents

• New Account Registration
• Navigation and Gameplay

Download and Installation

Planet 7 Casino offers downloadable casino gameplay using the Real Time Gaming platform. The download version is available in addition to its instant-play web browser and mobile games. The casino download is for Windows computers only.

At the Planet 7 Casino website you can find the download link at the left side titled Download Client:

Clicking on the Download Client link will automatically start your download. If it doesn’t you can click the provided link to start your download again.

The Planet 7 Casino installer file is named Planet7installer.exe. It will save to your default download folder.

Double click the installer to get started. The installation wizard will guide you though the installation process. Click Next to continue.

As a part of the installation process you will be asked to accept Planet 7 Casino’s terms and conditions.

It’s really important to take the time and review the terms and conditions. They are essentially the legal rules that cover everything you do at the casino from depositing money, redeeming bonuses and cashing out money.

It’s tempting and easy to just check the Accept box and continue the installation but don’t do it. Make sure you understand the terms and conditions.

After reviewing the terms and conditions you’ll set some final options before the installation wizard finishes the install process. You can create a desktop shortcut, create a start menu item and start the casino when your computer starts.

The installation will continue after clicking Next.

Once the installation wizard finishes, you’ll be given the option to open the casino software. You’ll want to check this box so you can get started with new account registration.

New Account Registration

When the casino software runs the first time you’ll be asked to create a new account or sign in to an existing account.

I’ll cover new account registration in this section.

Click Yes to create a new Planet 7 Casino account.

Step 1: Username, Password and Email

Select your desired player name, enter your password and provide your email address.

Step 2: Name and Date of Birth

Enter your first name, last name, select your sex and provide your email address.

A note about your registration information: Make sure you enter your information as they match your banking or credit card information. Your account information will be matched to banking information to make sure everything matches. Mismatches will result in delays in cashout.

Step 3: Phone Number and Address

Enter your phone number and billing address into the last registration screen.

Deposits at Planet 7 Casino are made at the Cashier screen. Planet 7 Casino accepts all major credit cards: Visa, MasterCard, American Express and Discover. Bitcoin is also accepted. Note the pull down on the right side to redeem promo codes with your deposits.

If you want to use your credit card to make your deposit click on the link for your credit card issuer. You’ll be taken to a page where you’ll enter your credit card number, expiration date and CVC code.

Enter your desired deposit amount, click Deposit to Account to process your transaction and your funds will be deposited into your account as soon as your transaction is approved.

Bitcoin deposits can be made by clicking the Bitcoin – BTC link. You’ll first have to enter the dollar amount that you want to deposit to your account. This amount will be converted to a Bitcoin amount after you click Next.

On the next screen you’ll see that your deposit amount has been converted to Bitcoin along with the exchange rate used to convert USD to BTC.

Scan the QR code with your Ewallet software to initiate your transfer.

Click Check Status to make sure the transaction was initiated and to let Planet 7 Casino know that your money is on the way.

The lobby is where you’ll be able to see all the games and navigate through the casino. The games are all found on the grey bar. Planet 7 Casino offers Table Games, Slots, Video Poker, Specialty and Live Dealer games. I’ve sampled some of these to give you an example of what you can expect out of your casino download gameplay experience.

Table Games

The first menu is Table Games. Table games include 21 Games (Blackjack), Tri Card Poker, Vegas Three Card Rummy, Baccarat, and War.

You’ll see that some of the Table Games are locked. This is because these games are not eligible to play with bonus money.

All of the Table Games are video games and not Live Dealer Games. The 21 Games are all one-on-one video games like Suit ‘Em Up Blackjack .

Slots

Clicking on the Slots menu will display all the available slots games. The menu displays the Slots games by different categories.

Floating Symbols, Video Slots, 3 Reel, Bonus Round and 6 Reel slots games are sub-menu options.

Bonkers is a 3 Reel slot game. You can see that it’s modeled after an old school slot machine. The minimum bet for 3 Reel slots is $1.

Double Ya Luck is a 3 Reel slot that plays on 3 lines. The layout of this game was confusing and it wasn’t apparently clear where the paylines could be viewed. I didn’t enjoy this game all that much.

Builder Beaver is the Game of the Month at Planet 7 Casino. It is a video slot game that plays on 25 lines and features free game and random jackpot bonuses throughout game play.

Video Poker

The Video Poker menu also displays games by category. The sub-menus display the games by the maximum number of hands that can be played per round. You can play games from one hand to one hundred hands at a time.

Just like the 3 Reel slot games, Deuces Wild is a one hand video poker game that looks like an old school video poker machine. I love the nostalgic look of this game.

I don’t know how anyone can keep track of 100 hands but Double Double Bonus Poker is an example of what 100 hands looks like. I must admit that it was fun to try this game out, especially when dealt a winning hand.

Specialty

Specialty games are categorized by the type of game. Table Games are listed here but these aren’t the same table games as the ones shown in the Table Games menu. Scratch Cards, Keno, Bingo, Board Games and Shooting Games are available to play in the Specialty menu.

Bonus Bingo is one of several specialty Bingo games offered. In Bonus Bingo you can play four cards at once. Bonus Balls are highlighted in green on your bingo cards and bingo balls are marked off with red Xs on your card.

Scratch card games are just like lotto scratch cards without the mess. For the Lucky 8’s Scratch Card game just match one of your numbers to the Winning Numbers at the right side to win.

The multiplier listed below your number is how much you multiply your bet by to determine how much you won.

Banana Jones is a specialty board game. You have 5 dice rolls to get Banana Jones to the finish. Along the way you can win money by landing on bonus spin spots.

Live Dealer Games

Planet 7 Casino offers Live Dealer Blackjack and Roulette games Live Dealer games are not eligible to be played with bonus money only.

Blackjack HD tables have a $10 minimum bet and a $500 maximum bet. Blackjack Early Payout games have tables with a $10-$500 limit, $25-$1000 limit or $50-$2500 limit.

Both American and European Roulette Live Dealer games have $1-$100 limit, $5-$500 limit and $5-$1000 limit tables.

Settings and Menus

All of the support features you might need at the casino can be found at the top right of the casino lobby: Live Chat, Promotions, Messages and the player Menu are available.

Promotions can be viewed by clicking on the button that looks like a gift box. All of the currently available bonuses and promotions are listed. Simply scroll down to view them all.

Click on the yellow Continue to Games Lobby button to return to the main lobby.

Cancel Betonline Account

New Promotions are sent to you by the Messages inbox. Clicking on the envelope button will take you to your inbox.

Clicking on the yellow 3-line menu button will give you a list of important items that you’ll need during your game play.

Contact Us, Options, Terms and Conditions, Promotions are the main menu items you should know how to find.

Casino settings can be changed in the Options menu. You can set everything from volume levels, card speed and slots Autoplay settings here.

Welcome Bonus and Wagering Requirements

Planet 7 Casino welcomes new players with a huge $100 no deposit bonus. Redeem promo code TRYPLANET7 to start playing now!

TRYPLANET7 has a 30x wagering requirement on Slots, Board Games, Scratch Cards, Keno and a 60x rollover on Table Games and Video Poker.

Cancel Betonline Account Sign Up

All bonus money is sticky at Planet 7 and cannot be cashed out. Any bonus money in your withdrawal request will be removed before your winnings are paid out.

How To Close Betonline Account

Withdrawing Money

To cash out, click on the Cashier button and navigate to the Withdraw tab. Bank checks and wire transfers are offered as pay out methods.

Select your preferred payment method an enter your desired withdrawal amount the click Withdraw.

Cancel Betonline Account Online

The max cashout limit is $2,500 no matter what method you choose. Withdrawal requests are processed within 7 business days.

Remember that all bonus money is sticky at Planet 7 and cannot be cashed out. Any bonus money will be removed before your winnings are paid out.

Player Reviews

Let us know how you like the Planet 7 Casino download!

I downloaded Planet 7 Casino, was very impressed, software is great and game selection is awesome. However, this review mentions the promo code TRYPLANET7 but I found a much better one - FALL285 - which offers a $285 no deposit bonus, lol much better than the $100. Google it for yourself. Either way, good casino and I recommend it!